Marketing Inside

• Customer Service Certification Program – Module 6 of 6

Product Description
Through the Customer’s Eyes uses broadcast quality vignettes of typical customer interactions to demonstrate right – and wrong – ways to manage service situations. By combining presentation and dramatization with interactive exercises and other activities, content is presented in an engaging informative manner.

The final module of the series encourages a broader, more strategic perspective on customer service. Participants learn:

* how complementary products and … More >>

Through the Customer’s Eyes – Module 6 – Customer Service as a Strategic Marketing Tool & Customer Servife Teams – Customer Service is an Essential Part of Strategic Marketing – Improve Productivity, Morale and Customer Satisfaction with Effective Teams – Enhance Overall Company Performance and Service Quality

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